Refund policy

14-day refunds

Ask within 14 days of a charge for a full refund of that charge, no questions asked. This applies to every payment: your first one, a monthly or yearly renewal, and the difference charged when you upgrade.

How to ask

• Email hello@1001toolbox.com from your account's email address, with your company name and the invoice number or date of the charge, or
• contact Paddle directly through the link in your receipt email or at paddle.net.

Our order process is conducted by our online reseller Paddle.com, the merchant of record for all our orders, so refunds are issued by Paddle to the original payment method. They usually appear within 5 to 10 business days, depending on your bank. A refunded subscription is cancelled, and your account moves to the Free plan with all its data kept.

Cancelling a subscription

• In Payloom, open Billing and choose Switch to Free, or use Invoices & card to open the Paddle customer portal and cancel there.
• Cancellation takes effect at the end of the period you've already paid for. Paid features stay on until then, and nothing is deleted.
• After the 14-day window, we don't give partial refunds for the unused part of a period.

Bank transfers

If we agreed to take a payment from you by bank transfer, the same 14-day rule applies; we refund it to the account it came from.

More

Purchases are also covered by Paddle's buyer terms. See our terms of service and privacy policy, or write to hello@1001toolbox.com.